I wasn't in a huge hurry and didn't put a deadline on the work so I have no complaint about the length of time it took to complete.
As soon as I arrived and looked at the transmission, I knew I'd drawn the short straw...the axle tubes were to have been powder coated and I sent up NOS early pinch clamps for the boots. The axles were spray painted (poorly) and the pinch clamps were replaced with cheap worm clamps. Not the end of the world, I can get more pinch clamps and strip and re-paint the axle tubes. It's the principal of the matter...and it makes me wonder if they actually did anything with the transmission-other than replace the nose cone.
Paint that's chipped off from being moved around where the axle tubes contacted the transmission body.
I'm on the fence about this job...the pessimist side of me suspects that they took 5 months to tear down a transmission, paint it and put it back together with a new gasket set (supplied by me) and nothing more was done-meaning that I shouldn't use it until it's torn down and checked. The realist in me knows I don't have time to do much of anything other than stick it on a shelf (where it'll likely sit for the next couple of years until I get back to it). Either way, I'm seriously disappointed that I didn't just send this off for a rebuild and pay the money to have it done. Expensive? Yes...but it would have had a better chance of being done correctly.
I'm on the fence about this job...the pessimist side of me suspects that they took 5 months to tear down a transmission, paint it and put it back together with a new gasket set (supplied by me) and nothing more was done-meaning that I shouldn't use it until it's torn down and checked. The realist in me knows I don't have time to do much of anything other than stick it on a shelf (where it'll likely sit for the next couple of years until I get back to it). Either way, I'm seriously disappointed that I didn't just send this off for a rebuild and pay the money to have it done. Expensive? Yes...but it would have had a better chance of being done correctly.
I was going to take a motor up to them for an overhaul but I think I'm going to send the work elsewhere if I can't get to it myself. It's very aggravating when you 'contract' out work to receive it back either incomplete or incorrect. I have a decent amount of work that could have been farmed out to these guys-saving me time and providing them with business-but I don't trust the results based on what I've received back.
Working in operations and supply chain, I have a lot of knowledge about what customers expect and why they do/do not return to a supplier for services. I've also grown to know that most businesses don't understand how failing to deliver the agreement forged in the beginning of a new arrangement is far more damaging than the results-unless the results are substandard. Then the whole thing comes apart. It's so simple: Deliver what you promise. Just do what you said you were going to do and future business will come your way. Successful companies know this-those that struggle will continue to do so until they figure it out or until they go under.
Working in operations and supply chain, I have a lot of knowledge about what customers expect and why they do/do not return to a supplier for services. I've also grown to know that most businesses don't understand how failing to deliver the agreement forged in the beginning of a new arrangement is far more damaging than the results-unless the results are substandard. Then the whole thing comes apart. It's so simple: Deliver what you promise. Just do what you said you were going to do and future business will come your way. Successful companies know this-those that struggle will continue to do so until they figure it out or until they go under.
So to my now former supplier: "Good for you, you saved yourself $50 by not powder coating my axle tubes" and you've also saved yourself the hassle of getting any of my money in the future.
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